Contracts and making sure you have fully prepared the client go a long way here.
If they consistently believe/say/whatever the low end, you have not done your job in preparing them. Every single time they mention the low number, you mention the high number.
If they expect freebies or feel as if they are paying 'extra', you have failed in setting expectations.
If they consistently believe/say/whatever the low end, you have not done your job in preparing them. Every single time they mention the low number, you mention the high number.
If they expect freebies or feel as if they are paying 'extra', you have failed in setting expectations.