As a customer, I’ve quit Doordash. They used to have decent customer service, where, although your order was screwed up, they’d generally fix it. They had a weird habit of always offering a $5 credit though, sometimes even when the part of the order that was screwed up cost more. But you could reach a real person pretty easily.
A lot has changed since then, and we’ve had several pretty negative encounters with them including one where the CS rep basically accused us of lying about not receiving our food. (I suspect it was misdelivered because the map software they used put our address as our neighbors house two doors down.)
My last experience with them: The app told us to contact them for an ETA on our food. The actual status of our order wasn’t clear. We had a dasher and then we didn’t have a dasher. There was no way to contact them. We tried “Contact the dasher” and the number didn’t go through. We tried to use the chat functionality (which is ridiculously buried under four or five levels of clicks and even then not immediately obvious” when it used to be basically automatic if you clicked “help”) and it wouldn’t connect us. We tried another number which also didn’t go through. The website had a message about difficulty placing orders at that time but ours was already placed.
So there we sat in limbo not knowing if the food would ever arrive and no way to contact anybody. Should we just go out to eat? We didn’t know. We did use their web form contact them, but the response came way too late to not have ruined our meal time. Eventually our order was cancelled and to their credit they gave us $50 credits but meh.
A lot has changed since then, and we’ve had several pretty negative encounters with them including one where the CS rep basically accused us of lying about not receiving our food. (I suspect it was misdelivered because the map software they used put our address as our neighbors house two doors down.)
My last experience with them: The app told us to contact them for an ETA on our food. The actual status of our order wasn’t clear. We had a dasher and then we didn’t have a dasher. There was no way to contact them. We tried “Contact the dasher” and the number didn’t go through. We tried to use the chat functionality (which is ridiculously buried under four or five levels of clicks and even then not immediately obvious” when it used to be basically automatic if you clicked “help”) and it wouldn’t connect us. We tried another number which also didn’t go through. The website had a message about difficulty placing orders at that time but ours was already placed.
So there we sat in limbo not knowing if the food would ever arrive and no way to contact anybody. Should we just go out to eat? We didn’t know. We did use their web form contact them, but the response came way too late to not have ruined our meal time. Eventually our order was cancelled and to their credit they gave us $50 credits but meh.